Amusing Ourselves to Death Tuesday, Jul 27 2010
images and random Michael Anissimov 6:41 pm
Certainly both authors are still relevant and worth revisiting.
The TED video below made me think about the success of the iPhone. It is 24 minutes long so if you don't want to watch, I will summarize for you. Sheena Iyengar studies how we make choices and present in the video contrasts that exist with regard to how different cultures choose. She challenges three assumptions that are essentially American: 1) Make your own choices; 2) More options mean better choices; and 3) Never say no to choice. For each of these assumptions she presents examples of other cultures where these do not necessarily hold. And even more, she argues that having a choice as the Americans value does not necessarily yields the best outcomes. Here is the video:
http://www.ted.com/talks/sheena_iyengar_on_the_art_of_choosing.htmlIn the end of her presention, she is asked whether the fact of being blind affects her work as a researcher. She answers saying that it mostly helps as it gives her new perspectives under which she can analyze the process of choosing. That is illustrated with a very provocative yet simple example: Having the need to have the help of others to choose which color of nail polish to choose, she got struck in one of these instances by the divergence two ladies had on whether Sheena should use 'ballet slippers pink' or 'adorable pink', that is, choosing between two very very close shades of pink. Being blind, Sheena couldn't decide by herself which color to choose but she decided to do a little experiment based on this situation. In the experiment, she removed the labels of the nail polishes and asked women which one would they choose. Now, the results are very interesting. First, without labels, about 50% of the women said they were being tricked and both containers had the same color! Of the women that did spot a difference, the majority picked 'adorable pink' but when the labels were on, the majority picked 'ballet slippers'. Some women were being influenced by the name or brand. That is precisely what happens with the iPhone. With dozens of phone brands and models to choose from, how to choose which is best becomes a challenge. It took me weeks before I made my choice last week and chose the Nokia 5230. I had to compare prices, brands, hardware specifications, operating systems capabilities, benefits from different mobile network operators, and so on. There are an infinite number of combinations and it is simply impossible to fully analyze all of them. Our rationality is bounded, that is, we have limits of time, of information available, and of cognitive capabilities, and so we have to rely on other sources that influence our decision such as our friends opinions, technical reviews, and marketing campaigns. That is where the iPhone is most successful. Its advertisements, promotions, partnerships and even the iPhone itself are designed under the marketing strategy of simplifying the choice process for potential customers. When one choose the iPhone, he or she is not really choosing the best phone but taking the simplest choice option. It is not necessary to think of the choice because the Apple brand has successfully advertised itself as trustworthy and from Apple you have only one phone model - the iPhone. Contrast this with HTC phones which in my opinion are the best currently available. An average iPhone buyer probably never heard of that brand and would certainly look suspicious in knowing that it comes from Taiwan. Besides, the company has 28 phone models for you to choose from. 28! How on earth would a person contrast and compare all of them without wasting the time to make a conscious, rational choice? It is not possible and so the iPhone is there to the rescue.The same was done with the iPod before. When there were hundreds of different mp3 player brands and models to choose from, Apple introduced a simpler and easier choice. In fact, Apple successfully shifted the choosing process from "what brand and model should I choose?" to "do I need a smartphone?" or "do I need a mp3 player?" And if the customer answers 'yes', Apple's products are there for them. It is a 'no choice' strategy that works because we have too many options to choose from and we don't want to be overwhelmed by them. One consequence of this, however, like Sheena Iyengar said in the TED video, is that when you are given the choice and there are too many of them, the outcome of the decision is not necessarily (and, in fact, tend not to be) the best.
And I am not even sure what that does mean. First, I am really happy with the design and usability of my Nokia 5230. All these smart phones have almost the same shape anyway and Symbian is a very stable operating system. Second, if everybody has an iPhone, what kind of status do you get for having one? Other than that, I don’t see any other point for buying an iPhone except giving money away for no reason.
Just look at the table at this web site and compare the features between the iPhone 3GS and the Nokia 5230. Both phones have almost the same set of features. But that tells only part of the story. At first, you might argue that the iPhone has wifi or a better camera, but from a hardware perspective the Nokia 5230 has a higher screen resolution, FM radio, longer battery life, and a memory slot. As for the software, well, in the Nokia phone you get multitasking and Adobe Flash in the web browser. This site lists the top 10 reasons to buy a Nokia 5230 over an iPhone 3GS. Now compare the prices. At Telia, a Danish telecom operator, a Flex package with the Nokia 5230 will cost you 1.416,00 kr (or aprox. USD 245). And the iPhone 3GS? “Just” 4.776,00 kr (or aprox. USD 828). This is more than 3 times the price of the Nokia phone. Or put it another way, you can buy 3 phones that do exactly the same thing as the iPhone (plus some more), just because the latter has an apple printed in its cover. How about that? A lot cheaper and a better phone.So there is no recent review on the web that convinced me enough to decide which platform to choose for blogging. I am a long-time user of the Wordpress platform (not Wordpress.com) and always loved it. However, the last automatic upgrade made me realize that I don't need it. Granted that It has great features for pretty much everything, you can choose from an infinite number of templates, and it is easy to use. But, of course there is a big but, you have to setup all that. And ensure that all keeps up-to-date and working together. It gets painful at times. Besides, you are responsible for everything - backups, plugins, services, storage, etc. I mean, take a look at the explanation page on how to setup the "post by e-mail" feature on Wordpress that is so seamless on Posterous. I have the knowledge to do all that but I realized I was investing more time on keeping my blog technically sound than posting. It was time to change.
So here is how I am deciding for Posterous instead of Tumblr. I am grouping my decisions into four categories in order of importance to me: Usability, built-in features, integration with social services like Twitter and Facebook, and design. Each platform gets a grade ranging from 1 to 5 in each category. In the end, the choice of a platform is resumed to what you are looking for, of course. In my opinion, it is a matter of deciding whether you prefer powerful features, usability or design. I chose Posterous great usability. UsabilityPosterous and Tumblr are tied here and frankly they are very similar in their services. It is like the founders of both services are brothers or something. So both have the essential you would expect: Template customization, comment system, integration with FeedBurner and Google Analytics, integration with social services (e.g., Twitter, Facebook), and so on. But you are limited to what they offer. Want something more? You will have to wait for the service to release it. 3 points each.
Integration with social services"Tumblr is a New York company and Posterous is a Silicon Valley company. Or, to put it another way: Posterous is an engineered product, while Tumblr is a designed product."
It is up to you to decide.

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